Cyberpunk 2077 developer CD Projekt Red has stated that there are no special refund arrangements on its newly released game. While most of the critical reception for Cyberpunk 2077 has been positive, concerns about poor performance on last-gen consoles have resulted in negative backlash from fans.
CDPR first released a statement asking consumers to be patient until future patches could help stabilize the game on those older console platforms, but also explained that fans were within their right to request a refund. In an investor call earlier today, Senior Vice President of Business Development Michal Nowakowski explained that there would be no special treatment given to the developer by Sony and Microsoft when it comes to gamers asking for a refund.
“You have to understand, Microsoft and Sony, for every product that is released digitally on their stores they have refund policies. Despite the various items that have been shown, that things are only opened for us, that’s actually not true. These policies are in and have always been where they belong. They weren’t opened specifically for us. Anyone who has purchased a title on PlayStation Network or Microsoft’s storefront can ask for a refund. “
This means that consumers will have to deal with retailers if they want to get their money back for physical copies, or the PlayStation and Xbox stores’ notoriously difficult refund policies for digital copies of the game, although some players have reported having claimed with successful repay the money for the game.
Other consumers, however, have reported that their refund requests have been declined, with Sony urging its users to resist the upcoming patches that will provide more stability to Cyberpunk 2077. If you wish to try and get your money back, you can. check out our Cyberpunk 2077 refund guide or, as a last resort, you can email CDPR at the dedicated email address [email protected]
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