Sony is pulling Cyberpunk 2077 from PlayStation Store and offering full refunds to anyone who bought the game from the digital store, the company said Thursday. If you’d like to start the refund process now, Sony says to visit this site and log into your PlayStation account to submit a request.
The game has already been removed from the PlayStation Store for some Verge staff members on their PS5 and the game doesn’t come out looking for “Cyberpunk 2077“On the web version of the store. Following links from online listings prior to the game will bring up its store page, but with the option to list it only.
SIE is committed to ensuring a high level of customer satisfaction and we will start offering a full refund to all players who have purchased Cyberpunk 2077 via PlayStation Store and want a refund. Visit the following link to initiate the refund: https://t.co/DEZlC0LmUG.
– Ask PlayStation (@AskPlayStation) December 18, 2020
The players have found out Cyberpunk 2077, which has only been out for a little over a week, has been buggy. And while the game looks great and performs well in backwards compatibility mode on PS5, it is prone to routine crashes and a host of annoying visual glitches. On PS4, however, the game is far worse – Eurogamer reported poor performance, low framerate, and texture pop-in.
Sony’s move comes a few days later Cyberpunk 2077 developer CD Projekt Red said people dissatisfied with their purchase on PS4 or Xbox One should apply for a refund. However, due to Sony’s strict refund policy, many of those who purchased digital versions of the game from the PlayStation Store were unable to obtain refunds. (Players who purchased the Xbox One version of the game have reported better luck with Microsoft’s more generous refund policy.)
It is unclear when Sony plans to return Cyberpunk 2077 at the PlayStation Store; the company note says the game will not be available in its digital format “until further notice”. Also, it’s unclear whether Microsoft plans to likewise rip the game from its digital store or offer full refunds. Microsoft did not immediately respond to a request for comment.
CD Projekt Red is committed to releasing patches to improve Cyberpunk 2077. The company has already released a post-launch update and in a Dec.13 statement, the study said another update is “coming in the next 7 days”. More significant patches are expected for January and February. “Together, these should solve the most important problems that gamers face on the latest generation consoles,” the company said.