It looks like 2020 isn’t turning out to be a mixed year for game developer CD Projekt Red. The most anticipated game of the year, Cyberpunk 2077 has opened up to some decent reviews. But the game is now addressing music as Sony has removed the game from the PlayStation Store. Game owners also have the option to request a refund if they have purchased the digital version. This happens just a few days after Sony refused a refund from its customers, asking them to wait for the game to be fixed.
Following Sony’s latest statement on Thursday, some users who logged into their PlayStation Network account were given the option of a no-questions-asked refund of their Cyberpunk 2077 purchase. According to the refund page, Sony will confirm earlier if a user purchased Cyberpunk 2077 via PlayStation Store, then the refund process will begin.
However, completing the repayment would vary by payment method and financial institution. We can confirm that the PS Store listing for the game is no longer accessible to PS4 or PS5 console users.
CD Projekt RED has disclosed the information to its investors:
The board of directors of CD PROJEKT SA with its registered office in Warsaw (hereinafter referred to as “the Company”) hereby publicly declares the decision of Sony Interactive Entertainment (hereinafter referred to as “SIE”) to remove Cyberpunk 2077 from PlayStation Store until Notice. The decision was made following our discussion with SIE regarding a full refund for all players who had purchased Cyberpunk 2077 via PlayStation Store and want a refund at this time. All copies of the game previously purchased digitally on the PlayStation Store remain available for use by their respective purchasers. Players can still purchase physical versions of the game in retail and mail order stores. All copies, both digital and physical, will continue to receive support and updates from the Company.
Cyberpunk 2077 faced a huge backlash from the gaming community, especially the older generation console gamers, who complained that the game was filled with various bugs and horrible graphics. Earlier this week, developer CD Projekt Red’s share prices had dropped by as much as 50% forcing the company to arrange an emergency meeting with its investors to figure out what went wrong.
– Cyberpunk 2077 (@CyberpunkGame) December 14, 2020
Michal Nowakowski, SVP Business Development for CD Projekt Red, had also confessed that the company had focused resources on next-gen consoles – Xbox Series S / X and PlayStation 5 and wasn’t ready for legacy consoles (Xbox One X, Xbox One S and Sony PlayStation 4).
“It’s more of us looking – as has been stated earlier – at next-gen PC and performance rather than the current generation, we certainly haven’t spent enough time looking at it. I wouldn’t say we felt any external or internal pressure for the launch to date, other than the normal pressure, typical of any release. So that wasn’t the cause“
An apology letter was also issued by the game developer suggesting that two major patches will be released in January and February which should “solve the most important problems that gamers face on last-gen consoles. “The delisting, however, will have a major impact on the game, although existing customers should be able to access the game if they purchased it and did not request a refund.